Frequently Asked Questions
Find answers to common questions about ordering, shipping, and our products.
Do you ship outside Nairobi?
Yes! We deliver across Kenya. Orders within Nairobi are delivered within 1-2 business days. Deliveries outside Nairobi typically take 3-5 business days depending on the location.
Is delivery free?
Delivery is free on orders over KES 10,000 within Nairobi. For orders below this amount or outside Nairobi, a delivery fee will be calculated at checkout based on your location.
What payment methods do you accept?
We accept M-Pesa, Visa/Mastercard, and bank transfers. All payments are processed securely.
Are your products authentic?
Absolutely. We are authorized dealers for all brands we carry. Every product comes with the manufacturer’s warranty and authenticity guarantee.
What is your return policy?
We accept returns within 14 days of delivery for unused products in their original packaging. Please contact us to initiate a return. Refunds are processed within 5-7 business days.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping on request. Simply add a note to your order during checkout.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also check your order status in your account dashboard.